Gift Card FAQs
Gift Card basics
What is an eGift Card?
An eGift Card is an electronic or eGift Card, as opposed to a traditional plastic gift card, and can be purchased from www.bonefishgrill.com/gift-cards and can be redeemed at any at any Bloomin' Brands restaurant locations in the United States. Also redeemable at Bonefish Grill Puerto Rico Guam locations.
What are the advantages of sending an eGift Card over sending a conventional plastic card?
There are numerous advantages to using eGift Cards including the instant gratification and convenience of purchasing and using the gift card. An eGift Card allows you to add a personal message to your gift card. eGift Cards are perfect for that last minute gift and can be scheduled for delivery on a specific day and time. eGift Cards are virtual so there are no delivery or handling charges. Lastly, eGift Cards are an environmentally friendly gift choice.
Do gift cards expire or have any fees?
No, Bonefish Grill gift cards do not expire or carry any fees.
Is there a minimum amount and/or maximum amount I can put on a gift card?
Yes, our gift cards have a minimum value of $5 and a maximum value of $500 per card. Once a gift card is loaded you cannot reload a new amount. You must purchase a new gift card.
Can I redeem my gift card for cash?
Gift cards are not redeemable for cash except as required by law.
Can gift cards be ordered by telephone?
At this time, Gift Cards can only be ordered online at www.bonefishgrill.com/gift-cards or purchased from one of our restaurant locations or a third party retail store.
Buying & Sending EGift Cards
Are there any fees associated with purchasing an eGift Card?
There are no delivery or handling charges; you only pay for the face value of the eGift Card.
Can I change the value of my gift card purchase or cancel the transaction?
We're sorry but all gift card transactions are final. If you want to increase the gift card value, then a new transaction will be required.
Can I send myself eGift Cards since I want to give them to my friends, colleagues, and family?
Yes, you can send yourself eGift Cards. When purchasing eGift Cards, simply select the "Self Deliver" option and the eGift card will be emailed to you. Once you receive the eGift Card via email, you can forward it to others or print it then share it.
How will the recipient know that I sent them an eGift Card?
The recipient of the eGift Card will receive an email indicating that an eGift Card has been sent to them. These notifications include any personal messages you added during the gift card purchase process.
How will I know that the recipient opened their eGift Card?
You will receive an email notification when the recipient opens their eGift Card.
How long does it take for an eGift Card to reach the recipient?
All gift cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes however it could take up to 24 hours. If cards are not received within 24 hours please contact our customer support by email email@example.com or phone at 1-855-739-2760
I recently purchased and sent an eGift Card but it has not arrived. What should I do?
Occasionally eGift Cards are intercepted by spam filters; please check with the recipient to see if their gift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient and contact our customer service if you need to update the email address. You can also hit the "resend" button on your receipt.
Can I schedule an eGift Card to be delivered at a future date and time?
This is a very popular feature if you want your gift card to arrive at that very special moment. eGift Cards can be delivered immediately (subject to credit card and security processing time) or at any future date and time.
Shipping Plastic Gift Cards
How long does it take for a gift card to be delivered?
Depending on your shipping choice, anywhere from 2 – 10 business days
How much does shipping cost?
$1.50 for standard and $10.00 for priority (includes tracking)
Can I ship cards to multiple locations?
Can I track my package?
If you select the USPS Priority Shipping option you will receive tracking information.
Where can I use my gift card?
You may use your gift card in-store.
Terms and Conditions:
Use of cards equals acceptance of following terms. Redeemable at any Bloomin’ Brands restaurant locations in the United States. Also redeemable at Bonefish Grill Puerto Rico and Guam locations. Except cards that are exclusively for Bonefish Grill only, as noted on the back of the card. Cards have no replacement value if lost or stolen. No returns and not redeemable for gift cards or cash except where required by law. Treat this card as cash. For balance or restaurant locations visit BloominBrands.com.
Can I use a card internationally?
Bloomin' Brand’s gift cards are valid at all locations in the United States, Puerto Rico, and Guam.
How do I use my eGift Card?
Once you have received your email, you can view your eGift Card by clicking the See your card button. To use your eGift card, simply present the card on your phone, save it as a PDF or present a printed copy.
How can I check the balance of my eGift Card?
To check your gift card balance, go to www.bonefishgrill.com/gift-cards and click the 'Check Your Balance' button. When prompted, enter the gift card number and pin.
Can I put a tip on my gift card?
Yes, if you have funds remaining on your gift card you may use them towards a tip. You will receive a slip similar to a credit card where you can write the tip amount in.
I sent my eGift Card to the wrong email address. Can I send it to a different email address?
Yes you can contact customer support to have your eGift card resent to a new email address.
Where is my plastic gift card order?
Online gift card orders for plastic cards received by 12pm CST are processed the following business day. Our basic shipping method is regular mail and we allow 10 business days for arrival before reissuing an order.
I didn't want to send an eGift Card, I wanted to send a plastic one. How can I send a plastic gift card?
Unfortunately, we are unable to convert an eGift Card to a plastic one. The eGift Card can be sent to you for printing and forwarding, the same way you would forward a plastic card. Remember that eGift Cards can be personalized with images and text messages which make it a truly unique gift.
I am having trouble viewing my gift card email. How can I access it?
Some email systems and browsers are set to block images and pop-ups which can prevent a recipient from receiving their eGift Card. Please click on the 'via web browser' link which is located in the upper right hand corner of the email. Also, check to ensure the pop-up blocker is temporarily disabled; this is typically a yellow box of text just below the browser tabs.
I inadvertently deleted my eGift Card before I could use it. How do I request a replacement?
The purchaser of the gift card has the ability to resend your gift card from their receipt. If you are the purchaser of the gift card, please contact our support center for assistance. Our phone number can be found at the bottom of the website where you purchased the gift card.
I lost my eGift Card print out. How do I request a replacement?
If you misplaced your eGift Card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the gift card and have them resend it to you.
What should I do if my gift card is lost or stolen?
Bloomin' Brands cannot be responsible for lost or stolen cards, however, if you have proof of purchase contact customer care for assistance at firstname.lastname@example.org. If we find your gift card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.